The cost of taking an accredited training course varies depending on which provider you choose and which country you are located in, but typically costs between $600-$2000 USD. This article reviews some of the top certifications for Helpdesks help desk engineer and explains how they can help to increase job prospects and advance a helpdesk career. Unleash your full potential in the IT service and support industry by investing in HDI Certification and Training and amplify your career journey today.

help desk certifications

This type of certification is designed to recognize the skills and abilities needed to effectively provide this type of customer service. HDI Support Center Analyst (HDI-SCA) is a certification program designed to help IT professionals gain the knowledge and skills necessary to provide exceptional customer service in today’s fast-paced, technology-driven world. The HDI-SCA certification is offered by the Help Desk Institute (HDI), an internationally recognized organization that provides training and certifications for IT professionals. HDI Customer Service Representative (HDI-CSR) is a certification program designed to recognize individuals who demonstrate a comprehensive understanding of customer service principles and best practices. The program is administered by the Help Desk Institute (HDI), an international organization that provides training and resources for customer service professionals. The HDI-DST certification is offered by the Help Desk Institute (HDI), an organization that specializes in providing certifications to help desk professionals.

CompTIA Network+

CompTIA A+ is recognized worldwide as a reliable indicator of foundation-level IT skills and knowledge. Dell offers hardware maintenance training through the Dell Certified Systems Expert program. DCSE prepares independent service maintenance technicians or companies with the knowledge and skills necessary to provide their own maintenance. Technicians are required to pass an exam to achieve an accreditation on client systems (portables, desktops and workstations) or servers. The certificates were created to equip learners with theoretical and practical knowledge and real-life problem-solving skills to be successful in entry-level jobs or achieve career advancement. This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist.

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Employers often view certified help desk professionals as having a higher level of expertise than those without formal certification. Additionally, many employers require their help desk technicians to have some form of certification in order to be considered for positions. Having a help desk certification can also give individuals an edge over other job applicants when seeking promotions or raises within the same organization. It prepares candidates to install, configure and maintain personal computers, mobile devices, printers and laptops.

Apple Certified Support Professional (best Apple help desk certification)

He is also a founder of Total Seminars, LLC, which is a major provider of seminars on PC and network repair. With the help of this IT help desk certification, you can land entry-level IT positions. In this program, you will train with interactive textbooks and pre-recorded videos. Some of the links that appear on the website are from software companies from which receives compensation.

By having employees complete this course, they’ll be able to quickly and efficiently onboard your new help desk software without reaching out to customer support. One notable feature of this training is how Google incorporates customer testimonials within the lessons. Throughout the course, you’ll hear from real Google users who have used this training to propel their careers to the next level.

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